Jefferson Automotive Group

Jefferson Automotive Group – Privacy Policy

This Privacy Policy explains how the Jefferson Automotive Group manages your personal information. It provides a general overview of:

• The type of information we may collect and how we collect it from you.
• The ways and purposes we may use and disclose your information.
• Our approach to disclosing your information to third-party recipients.
• How we hold, store, and secure your information.
• How you may access and change information we hold about you.
• How you may raise any issues with our management of your information in accordance with the APPs.

This Privacy Policy applies to any personal information we may collect directly from you or from other sources (where relevant and legally permissible).

We may update this Privacy Policy from time to time. Last updated: 30 November 2022

1. Collecting Your Personal Information

Types of personal information we collect

We collect and hold the following types of information:

• ID information: name, postal/email address, telephone numbers, date of birth.
• Other contact details: social media handles.
• Government ID information: driver’s license, vehicle registration.
• Credit information: credit history, credit capacity, eligibility for credit.
• Other information we consider necessary.

Collection required by law

Certain laws, including company, tax, and the Motor Car Traders Act, may require us to collect personal information.

Government-related identifiers

In certain circumstances, we may collect government-related identifiers, such as your tax file number, only as authorized by law.

How we collect your personal information

Whenever possible, we collect information directly from you, e.g., through:

• Website use
• Telephone, email, or online communication
• Hard copy forms

Consent

• We obtain your consent at the time we collect, use, or disclose your information.
• You can modify or withdraw consent at any time, though this may limit our ability to provide services.
• If you provide information about others (employees, family, etc.), you must obtain their consent.

Consequences of not providing your information

If you do not provide your personal information, we may be unable to:

• Provide or support a product/service you request
• Verify your identity
• Inform you of complimentary services

Anonymity and pseudonyms

For general enquiries, you may engage with us anonymously or use a pseudonym, except where:

• It is impracticable
• We are required by law to know your identity

2. Using Your Personal Information

We use and disclose personal information for the purposes it was collected, any related expected purpose, or as permitted by law. Typical uses include:

• Considering applications or proposals
• Processing contracts and transactions
• Evaluating and monitoring credit worthiness
• Processing receipts, payments, and invoices
• Responding to enquiries
• Completing applications for finance or insurance
• Providing after-sales service
• Internal administration (accounting, risk management, archiving, systems development)
• Conducting credit scoring
• Offering new products and services
• Market research
• Employment considerations
• Legal and regulatory compliance

Sensitive information will only be used for the purpose it was collected or as reasonably expected. Additional purposes require your consent.

3. Who Can Access Your Personal Information?

Sharing your information

We may disclose your information to:

• Other companies within the Group
• Outsourced service providers (mailing systems, debt recovery, IT services)
• Your authorised representatives or legal advisors
• Insurance companies
• Finance providers
• Professional advisors (accountants, auditors, lawyers)
• Government and regulatory authorities
• Organisations involved in business transfers or risk management
• Car manufacturers, dealers, and insurers
• Third-party service providers (mechanics, insurers, financiers, others)
• Potential investors, joint venturers, or acquirers

You can opt out of marketing communications from us or affiliates.

Overseas disclosure

We may disclose information to overseas third parties, e.g., vehicle manufacturers, contractors, and service providers. Countries may include:

• Japan
• United States
• Korea

We take reasonable steps to ensure compliance with Australian privacy laws, but you acknowledge there is some risk when information is handled overseas.

4. How We Store and Hold Your Personal Information

• Information may be stored physically, electronically, or in cloud systems.
• We retain information only as long as legally required or necessary for its purpose.
• Once no longer required, we will destroy or de-identify your information.

5. Accessing and Correcting Your Personal Information

Access

We take reasonable steps to ensure accuracy and completeness. Contact us to update your information.

Correction

You can:

• Contact your Group Representative
• Unsubscribe from electronic communications
• Adjust mobile or browser settings
• Request changes or updates to information

We may refuse access in certain situations, e.g., threat to safety, legal restrictions, or commercial confidentiality.

6. Resolving Privacy Issues

Questions or queries

Contact us at:

• Email: privacy@jeffersongroup.com.au
• Mail: The Privacy Officer, Jefferson Automotive Group, P.O. Box 206, Mentone, VIC 3194

Complaints

Submit complaints via email or mail. We aim to respond within 14 days. If unresolved, contact the Office of the Australian Information Commissioner:

• Post: GPO Box 5218, SYDNEY NSW 2001
• Email: enquiries@oaic.gov.au
• Phone: 1300 363 992
• More info: OAIC Privacy Complaints

7. Other Relevant Information

Website information

We use cookies and collect server data to improve your browsing experience. Google Analytics may be used for statistical reporting.

Social media

Linking accounts or engaging via social media may allow ongoing access to certain information (name, email, photo, birthday, posts, likes).

Information security

We implement physical, technical, and administrative measures to protect your information. No system is completely secure; transmission is at your risk.

Other websites

We are not responsible for the privacy practices of linked websites.

Changes to this Privacy Policy

We will notify you of changes by posting updates on our website. Information collected after the update is subject to the amended Privacy Policy.